General provisions

According to the regulation, in case of delay or cancellation of the flights, the airline is obliged to fulfill one or more of the following conditions, depending on the specific situation:

An alternative transportation at first place.
A booking of a new ticket at a date suitable for the passenger (taking into account the will of the Passenger).
Compensation for infringement of its undertakings on due time.
Full or partial refund of the ticket costs.

EU EC 261/2004 Regulation applies to the airlines registered in the European Union as well as to non-European air carriers departing from any European Union airport (including flights to Armenia: Yerevan, Gyumri, etc.).

In case of flight cancellation the passengers can be compensated according to the 261/2004 Regulation, international treaties and the legislation of the Republic of Armenia.

Since July, 2019 airlines registered in the European Union countries are also obliged to compensate for delay or cacellation of transit flights, even if the transit flights are carried out by a non-european carrier. However, in this case the air ticket must be purchased by a single reservation reference (PNR) and from an airline having an EU registration ( for example, Passenger has purchased a Prague – Dubai – Bangkok ticket from an EU airline website and Dubai-Bangkok flight has been delayed by a non-EU registered carrier).

How does the compensation mechanism work?

In case of delayed and cancelled flights, as well as denied boarding, the following compensation mechanism is put into action:

The airline is obliged to compensate passengers for failure in duty performances and caused inconveniences.
Compensation size depends on the flight distance and the terms of the contract of carriage signed between the airline and the Passenger.
Depending on the case the Passenger is compensated according to the EU 261/2004 Regulation, international treaties and the legislation of the Republic of Armenia.

How to apply for compensation?

To get compensation from the air carrier or from another person or entity it is necessary to

Submit an online claim to the airline through Passenger.am website by attaching the copies of the ticket, the copy of 2-5 pages of a valid passport in PDF format, the copies of the receipts, also introduce clear information in the scope of the case.
Authorize the Passenger.am team to interact with the airline on your behalf.

The Passenger is informed about the negotiations with the airline and the final result of the case.

When am I eligible for compensation?

In case of delayed and cancelled flights, as well as denied boarding there is an opportunity to get compensation in the areas regulated by EU legislation. The Pessanger can claim for compensation, if

The flight took place by any aircraft registered in any EU country or any aircraft departing from any airport situated in the European Union. Also, if the ticket was purchased by a single booking from EU-registered airline, even if the flight was realized by another airline.
There are all the necessary documents and facts on the flight delay, cancellation, etc.

I am a minor Passenger, can I claim for compensation?

In case of a minor Passenger, the online claim is filled in in Passenger.am with the information of the minor Passenger but signs one of the parents, or the legally authorized representative, also indicating his/her passport information. With the same way is filled in the information of a Passenger with restricted capacities and signs the authorized representative.

Do you guarantee me to get the compensation if I apply to you?

By getting your claim, Passenger.am initially examines whether the claim is eligible to compensation and accepts the claim for further processing. Anyhow, getting compensation is not an automat process and there are different factors in every case that enable the airline to compensate or deny the compensation. The Passenger.am team does its best for you to get the compensation. If the compensation is denied, the Passenger does not make any payment to the Passenger.am Company.

How long will it take to get the compensation?

Different airlines try to delay compensation or reject it bringing forward different reasons. It depends on the airline. Depending on the case the process can last from several months to a year or more.

Passenger.am team has developed certain strategies that help to cut the groundless delays of compensation demands. However, the cases of claiming compensation through legal proceedings are often inevitable and last quite long.

How long after the flight can I claim for compensation?

According to the EU 261/2004 Regulation, international treaties and the legislation of the Republic of Armenia, the Passenger can make a compensation claim to the airline in a 2 year period after the flight, representing all the necessary documents.

How much do you charge for your services?

Due to the exclusive authorization from the Passenger, the compensation fee receives Passenger.am and after charging the commission fee (25%), passes it to the Passenger. If the compensation is denied, the Passenger does not make any payment to the Passenger.am Company.