General conditions for getting denial compensation

In case of boarding denial from the airline, the compensation should be claimed by submitting an online claim through the Passenger.am website to be addressed to the airline and Passenger will sign the relevant power of attorney and attach electronically the following documents;

1. The ticket, with the ticket booking information
2. The copy of a valid passport (2-5 pages in PDF format)
3. The receipts and boarding passes when available

The reasons for boarding denial can be

• The absence of a free seat
• Technical reasons
• The change in the size of the plane
• Overbooked plane
• Other reasons

It shall be noted that the airline is not responsible for services that are under the complete jurisdiction of the airport. Furthermore, the airline is not responsible for the denials to cross the border or denied boarding from the control state bodies or physical persons.

What factors do affect the size of the compensation payment?

If the airline’s responsibility is proved, then the latter is obliged to provide compensation for unfulfilled responsibilities and damage caused to the Passenger. In this case for determining the size of refund, is applied the same mechanism as in the case of flight delay.

In case of boarding denial, the compensation size is determined according to the EU Regulation (261/2004), international treaties and the legislation of the Republic of Armenia.

The compensation size depends on the following factors:

1. The carriage contract signed and applicable with the airline and its provisions
2. Flight distance

The passenger is entitled to:

• Choose the flight suggested by the airline or reject it.
• Receive a full compensation of the ticket value. The denied boarding, as a rule, takes place at the airport on the flight day during boarding or several hours before check-in registration.

Airline Responsibilities in case of denied boarding

In case of denied boarding, according to the European Union Regulations, also in case of some non-EU registered airlines, according to the EU Regulations the following solutions can be applied:

1. By notifying the passenger 7-14 days before the flight day, the airline is obliged to pay back the passenger at least the half of the ticket value or suggest an alternative flight with the condition of following certain terms.
2. By informing less than 7 days before the flight day, the airline is obliged to pay a compensation of 250-600 euros, depending on the flight distance. The same is applied if in case of an alternative flight the passenger reaches the destination 2 hours later than in case of the arrival time of the initial flight.
3. The airline is obliged to make the compensation maximum in 8 weeks, although, in practice there is a tendency of systematically violating these dates.

In case of denied boarding the airline is obliged to fulfill the following conditions;

• Provide the passenger with a boarding denial explanation.
• Suggest the Passenger to make a flight by the same or another airline’s plane (which the Passenger can reject).
• Compensate fully the value of the initial ticket, if the Passenger on his own gets a ticket at a reasonable price and conditions.

How to make a claim and receive compensation for denied boarding

For getting compensation from the airline, the Passenger through the Passenger.am website, should submit the same online claim as in case of flight delay or cancellation.