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In case of delayed and cancelled flights, as well as denied boarding, the following compensation mechanism is put into action:
The airline is obliged to compensate passengers for failure in duty performances and caused inconveniences.
Compensation size depends on the flight distance and the terms of the contract of carriage signed between the airline and the Passenger.
Depending on the case the Passenger is compensated according to the EU 261/2004 Regulation, international treaties and the legislation of the Republic of Armenia.
By getting your claim, Passenger.am initially examines whether the claim is eligible to compensation and accepts the claim for further processing. Anyhow, getting compensation is not an automat process and there are different factors in every case that enable the airline to compensate or deny the compensation. The Passenger.am team does its best for you to get the compensation. If the compensation is denied, the Passenger does not make any payment to the Passenger.am Company.
Different airlines attempt to delay or reject compensation by citing various reasons. The timeframe depends on the airline. In some cases, the process may take several months to a year or more. The Passenger.am team has developed specific strategies to minimize unjustified delays in compensation claims. However, cases that require legal action to secure compensation are often unavoidable and may take a considerable amount of time.
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